Senior IT Technical Support Engineer

📋 Description

• Provides expert-level technical support for escalated issues involving hardware, software
• Leads major incident resolution efforts, coordinating with other IT functions and communicating
• Defines and enforces best practices for support workflows, ticket handling, documentation, and
• Collaborates with engineering, infrastructure, and security teams to align support efforts with
• Oversees technical onboarding and lifecycle management for complex user environments and sensitive
• Develops internal tools, scripts, or automation to improve support delivery and response times.

🎯 Requirements

• 4+ years of progressive IT support or technical services experience
• Bachelor's degree in Information Technology, Computer Science, or related field preferred
• Good experience in Okta, Jamf, Intune & Networking
• Strong expertise in Windows/macOS administration, endpoint management, Office 365
• Experience with automation tools, scripting, and support-related analytics
• Exceptional problem-solving, communication, and mentoring abilities

🎁 Benefits

• Opportunity to work with some of the smartest minds to solve complex challenges at scale.
• Impactful role in shaping and securing a global, cloud-native & AI driven platform.
• Innovative, collaborative, and fast-paced culture.