Lead Client Success team and Managers of Client Success — establish organizational structure
Develop and implement organization-wide client success strategy, playbooks, and operating
Hire, develop, and mentor CS managers and senior leaders — build a culture of accountability
Set performance expectations and metrics for the client success function, monitor and drive
Partner with Sales, Implementation, Product, and Finance to align client success strategy across
Lead strategic client relationships at the executive level for key accounts and represent the

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