Senior Manager, Customer Success

📋 Description

• Lead and inspire a team of Senior CSMs driving account health, platform adoption, usage growth
• Guide your team in helping enterprise clients execute holistic customer engagement strategies
• Serve as executive escalation contact for strategic accounts, building trusted advisor
• Partner cross-functionally with Sales, Professional Services, Renewals, and Technical Support to
• Oversee account health tracking, forecasting, and reporting within Salesforce.com, establishing
• Refine local customer success practices to align APJ operations with Twilio's global customer

🎯 Requirements

• People Leadership: 3+ years of people management experience in Customer Success, with a proven
• Customer Success Experience: 8+ years of total Customer Success Management or Account Management
• Enterprise Portfolio Management: Experience leading teams that manage Fortune 500 or large
• Regional APJ Execution: Proven ability to navigate complex, multi-regional client structures across
• Strategic Acumen: Comfortable leading business and value conversations with both technical
• Leadership Competencies: Empathetic leadership style, exceptional crisis-communication and

🎁 Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program