Senior Manager, Customer Success

📋 Description

• People leadership: Recruit, mentor and develop individuals on the CSM team
• Execution: Define and lead to a set of analytical metrics to guide the direction of the team
• Build programs: Craft and execute initiatives sought to grow customer retention, expansion
• Executive presence and communication: Build and maintain relationships across MongoDB teams

🎯 Requirements

• Passion for and experience in hiring, developing and managing a team of individual contributors
• A proven track record and experience with fast-growing teams, using data to drive initiatives and
• A mind for technology; We’ll teach you all about MongoDB and databases, but our users and products
• Experience or aptitude for learning enterprise infrastructure technologies; exposure to MongoDB or
• High organization in your workflows; To lead and execute efficiently, you’ll need to be a
• You know how to deal with ambiguity and be able to navigate through it with perseverance, a

🎁 Benefits

• equity
• participation in the employee stock purchase program
• flexible paid time off
• 20 weeks fully-paid gender-neutral parental leave
• fertility and adoption assistance
• 401(k) plan