Senior Manager, Customer Success

📋 Description

• Lead a world-class team of CSMs covering our Strategic and Enterprise+ segments ($1M+ ARR
• Coach your team on Forter's CS fundamentals (Success Planning, Account Planning, MEDDPICC-driven
• Own escalated client issues with urgency, and lead or support Executive Business Reviews and
• Recruit, develop, and retain a high-performing team; proactively identify performance gaps and
• Partner with GTM teams (Sales, Pre-Sales, Marketing, Finance) on renewal strategy, forecasting
• Lead in a way that keeps the team motivated, supported, and engaged

🎯 Requirements

• 8-10+ years of CS experience with large enterprise customers on technical software solutions
• Track record of net revenue retention as a primary KPI, consistently beating >100% target
• Mastery of CS fundamentals: Success Planning, Account Planning, MEDDPICC (or a comparable
• Experience in a hyper-growth SaaS startup with a technical product; fraud, payments, professional
• Proven ability to coach under-performers and grow high-potential talent, with documented
• Ability to operate with a high degree of autonomy, driving initiatives and building consensus

🎁 Benefits

• Competitive salary
• Restricted Stock Units (RSUs)
• Matching 401K Plan
• Comprehensive and generous health insurance, including vision and dental coverage
• Home office allowance
• Generous PTO policy