Senior Manager, Customer Success Engineering

📋 Description

• Hire and lead Customer Success Engineers; set clear expectations.
• Partner with North America Sales to prioritize accounts and align capacity.
• Run operating cadence; track KPIs; escalate risks; provide exec reporting.
• Own capacity; drive adoption, value, and expansion.
• Partner with Product to translate insights into roadmap actions.
• Own strategic initiatives and OKRs with clear accountability.

🎯 Requirements

• 10+ years in forward-deployed engineering, CS, TAM, or SaaS roles.
• 5+ years leading high-performing post-sales or technical teams.
• Experience managing distributed teams across North America.
• Proven ability to drive adoption, retention, and customer value in enterprise accounts.
• Strong operational leadership with scalable processes and cadences.
• APIs, developer workflows, integrations, CI/CD, and modern delivery.

🎁 Benefits

• Comprehensive medical coverage.
• Flexible PTO and wellness reimbursement.
• Monthly lunch stipend.
• Donation-matching program.
• In-office collaboration at key hubs.
• Team-building and inclusive culture.