Senior Manager, Customer Success (Enterprise)

📋 Description

• Recruit and lead an Americas Customer Success team, targeted at improving our customer experience
• Create value-based plans and set the stage for meeting KPIs and objectives for the customer success
• Help to create a scalable model to support the high volume of customers and still deliver the
• Develop the CSM playbook, mapping the customer journey and identifying peak points of satisfaction
• Help optimize the Customer Success operational platform to improve processes and effectiveness of
• Work closely with associated roles across onboarding, sales, support, product operations, and

🎯 Requirements

• 5+ years of experience managing a team
• 7+ years of experience as a CSM, Account Manager, or related customer-facing role at a B2B
• Cybersecurity experience a must
• Proven track record of working with customers to drive success aligned with business goals
• Track record of working closely with regional sales leadership and partnering with support
• A passion for teaching, developing, and growing others