Senior Manager, Customer Success & Implementation RevOps

📋 Description

• Partner with the Sr. Director of RevOps and CS leadership to lead annual and quarterly planning
• Own forecasting frameworks across the CS organization, including customer health trajectories
• Track actuals against plan, identify deviations early, diagnose root causes, and bring
• Lead monthly and quarterly business reviews for CS leadership, owning the narrative and driving
• Build financial models and business cases to support investment decisions across the CS
• Challenge assumptions with data and stress-test decisions with rigor.

🎯 Requirements

• 10+ years of professional experience in Revenue Operations, Customer Success Operations, or GTM
• Tier-1 MBA or institutional management consulting pedigree strongly prioritized.
• Proven track record of building Success Operations or Implementation frameworks from foundational
• Demonstrated ability to establish the causal nexus between implementation velocity and quantifiable
• Sophisticated background in PLG or hybrid SaaS models.
• Experience with customer-facing platforms (Freshdesk, Zendesk, Gainsight, Salesforce Service Cloud

🎁 Benefits

• Salary range: $155,000 - $180,000 annually