Senior Manager, Customer Success Management (Armis)

📋 Description

• Lead, support, and develop a team of Customer Success Managers working with strategic and
• Ensure your team serves as a trusted partner and primary point of contact following implementation.
• Support the team in taking ownership of customer adoption, engagement, and critical issue
• Build strong relationships with customer stakeholders and executive sponsors, helping them achieve
• Partner with customers to identify relevant use cases, opportunities for value creation, and areas
• Collaborate with internal Armis teams to align customer activities with their business objectives

🎯 Requirements

• 5+ years of experience in Customer Success, SaaS, cybersecurity, or a related technology
• Experience supporting SaaS solutions in a pre-sales, post-sales, or customer success capacity.
• 5+ years of experience leading Customer Success teams supporting enterprise or strategic customers.
• Experience with technical implementations or projects, preferably within IT, cybersecurity
• Experience collaborating with or working closely alongside Product Management teams.
• A collaborative leadership style and a willingness to contribute directly when needed.