Senior Manager, Customer Success Management - Enterprise US East/EMEA

📋 Description

• Lead and mentor a team of CSMs serving Enterprise customers
• Partner with cross-functional leaders to define segment strategies
• Drive data-informed engagement, retention, and growth
• Design scalable CSM processes and engagement models
• Maintain portfolio health metrics and churn risk insights
• Collaborate with Sales, Product, and Marketing to drive adoption

🎯 Requirements

• 4+ years in Customer Success, Account Management, or related
• Previous people management with high-performing teams
• Experience supporting Enterprise or high-ARR segments
• Experience with high-touch customer success models
• Background in Cybersecurity, DevOps, or related technical domain
• Bachelor’s degree; advanced degree preferred; strong communication

🎁 Benefits

• Equity/stock options
• Unlimited PTO
• Remote-first culture with coworking and team meetups
• Home office and internet stipend
• 100% health/dental/vision insurance for you and your family
• 18 weeks paid parental leave