Senior Manager, Customer Success - Strategic Accounts

📋 Description

• Drive Gross Retention Rate (GRR) and mitigate churn by proactively managing portfolio health across
• Design and execute strategic account plans and motions to drive retention, expansion, and customer
• Coach and build critical thinking across the team, emphasizing value-based selling, strategic
• Lead capacity planning and bandwidth forecasting to align team headcount with evolving customer
• Analyze churn indicators, health scores, and market data to predict emerging trends and proactively
• Onboard, train, and mentor new team members while cultivating a high-performance, accountable team

🎯 Requirements

• 4+ years of people-management experience in Customer Success or Account Management, ideally leading
• Measurable track record of improving retention, reducing churn, and driving revenue expansion.
• Strong people leader who coaches CSMs to become trusted strategic partners and confident commercial
• Uses data to identify performance gaps, set priorities, and turn customer and operational insights
• Comfortable with tools such as Salesforce, Gong, Tableau, AI productivity tools, and Google
• Bachelor’s degree or equivalent practical experience.

🎁 Benefits

• Competitive Compensation: Based on experience and performance
• Long-term Incentives: 401k
• Healthcare Benefits: Full suite of benefits including medical, dental, and vision insurance
• Flexibility: Flexible and unlimited PTO
• Paid parental leave
• Purpose: Join a growing mission-oriented startup that is modernizing the healthcare industry