DataDog

1,001-5,000 employees
124 jobs posted

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Senior Manager, Enterprise Customer Success

Added

18 days ago

Location

🇯🇵 Tokyo

Type

Full time

Salary

Salary not provided

Related skills

forecasting data analytics customer success saas japan

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Lead a high-performing team of Enterprise CSMs in Japan
Drive strategic value, adoption, and expansion with Fortune 1000s
Build senior stakeholder partnerships (CIO/CTO/Heads) in Japan
Oversee end-to-end lifecycle: onboarding to renewal
Use analytics to spot adoption trends and renewal risks
Collaborate cross-functionally for a unified customer experience

🎯 Requirements

5–8+ years in Customer Success, TAM, or AM in B2B SaaS
5+ years of people management for Enterprise CS teams
Experience with Fortune 1000s, global brands, Japanese enterprises
Strong knowledge of Japanese enterprise tech landscape
Fluent in Japanese and business English
Customer-centric with track record of impact

🎁 Benefits

Competitive compensation based on performance
RSU and ESPP stock plans
Professional development and product training
Sales training in MEDDIC and messaging
Mentor/buddy program for networking
Inclusive culture and global benefits

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