Senior Manager, ERP Application Support (Distribution)

📋 Description

• Lead a multi-team Application Support organization or a large, complex support function spanning
• Translate Customer Support and business strategy into coordinated annual and quarterly operating
• Lead through Managers, Associate Managers, team leads, and senior individual contributors where
• Build organizational capability through workforce planning, leadership development, talent reviews
• Own service performance across the organization, including response and follow-up service levels
• Establish operating rhythms that connect team-level execution to organizational outcomes, including

🎯 Requirements

• Typically eight or more years of experience supporting, implementing, consulting on, or operating
• Typically five or more years of progressive people-management experience in technical support
• Demonstrated success leading multiple teams or a large, complex support function; experience
• Proven ability to execute functional strategy into aligned priorities, operating plans, measurable
• Strong understanding of ERP business processes and products, accounting or operational workflows
• A record of improving support performance using service, customer, quality, workforce, product, and

🎁 Benefits

• healthcare benefits (medical, dental and vision insurance for you and your dependents)
• employer paid Short-term/Long-term Disability and Basic life insurance
• 401(k) plan and company match
• PTO
• annual bonus
• stock