Senior Manager, Global Premier Support

📋 Description

• Hire, onboard, and develop a team of Designated Support Engineers
• Operationalize process improvements to meet team KPIs
• Partner with field, engineering, support, and other stakeholders
• Contribute to program enhancements for evolving customer needs
• Coordinate execution and collaboration across customers and teams
• Conduct internal and external Support Experience QBRs

🎯 Requirements

• 15+ years industry experience, 7+ years management
• Proven ability to hire and scale high-performing teams
• Ability to work with strategic customers and competing priorities
• Preferred 5+ years in Python, Java, or Scala, SQL, Linux, cloud
• 5+ years technical support or field leadership managing global teams
• B.S. in Computer Science or related field required

🎁 Benefits

• Annual performance bonus and equity
• Comprehensive benefits and perks
• Diverse and inclusive culture
• Equal employment opportunity