Senior Manager, Global Premier Support

📋 Description

• Hire, onboard, and develop a top-tier team of designated support engineers (DSE).
• Identify and operationalize process improvements to meet KPIs and improve experiences.
• Partner with field, engineering, support, and cross-functional teams to ensure post-sales success.
• Contribute to program enhancements and offerings for evolving customer needs.
• Coordinate with customers, accounts teams, and regional GTM leadership to resolve blockers.
• Conduct internal and external Support Experience QBRs.

🎯 Requirements

• Proven ability to hire and scale high-performing support or field teams, enabling growth
• Ability to work with strategic customers driving multiple completing priorities
• 5+ years in Python/Java/Scala development, SQL, Linux, or cloud (AWS/Azure/GCP)
• 5+ years leading global technical teams; travel optional
• Experience working cross-functionally with Sales, Field Engineering, PM, and Engineering
• Experience influencing senior executives and senior customer leaders

🎁 Benefits

• Comprehensive benefits; region-specific details via linked document.
• Diversity and inclusion commitment across the company.