Senior Manager, Knowledge Management Strategy & Enablement - Evernorth

📋 Description

• Lead the day-to-day knowledge management function supporting Customer Operations and Coverage
• Establish and maintain governance processes, standards, operating procedures, and knowledge
• Oversee the complete lifecycle of operational knowledge assets, from intake and creation through
• Establish content validation schedules and knowledge health routines while identifying and
• Ensure operational knowledge remains accurate, actionable, compliant, easy to consume, and suitable
• Partner with platform, product, and technology teams to improve accessibility, search

🎯 Requirements

• High School Diploma or G.E.D. required; Bachelor's degree preferred.
• 5+ years of progressive leadership experience in knowledge management, content operations
• 3+ years of people leadership experience, including leading teams responsible for content
• Demonstrated expertise in knowledge management governance, content lifecycle management, technical
• Strong understanding of customer operations, service delivery environments, contact centers, or
• Demonstrated ability to influence stakeholders, build alignment, and drive outcomes across highly

🎁 Benefits

• Annual salary of $127,100–$211,900 USD, depending on relevant factors including experience and
• Eligibility to participate in an annual bonus plan.
• Remote work options, with certain locations requiring employees within 50 miles to work onsite 3
• Opportunities for in-person team gatherings and collaboration.
• Comprehensive healthcare benefits available from day one, including medical, dental, and vision
• Well-being and behavioral health programs.