Senior Manager, Operational Excellence (Workforce Strategy & Planning)

📋 Description

• Lead workforce strategy for Blink's Patient Services, enabling scalable ops.
• Partner with Ops, Product & Eng, Data, Finance, and HR on workforce problems.
• Own forecasting, scheduling, capacity planning, intraday management, and reporting.
• Develop dashboards, KPIs, forecasts, and business cases for decisions.
• Drive strategic initiatives from concept to delivery to enable growth.
• Collaborate on technology and automation to improve forecasting and efficiency.

🎯 Requirements

• 8-12+ years in operational strategy for blended in-house/outsourced workforce.
• Bachelor's degree in Business, Operations, Engineering, Mathematics, or a related field.
• Experience designing workforce operating models and scaling forecasting, scheduling, capacity planning.
• Lean Six Sigma or similar methodologies preferred; strong problem-solving.
• Data-driven decision making; proficiency in Excel, SQL, Tableau, Power BI.
• Leadership and cross-functional execution; excellent communication.

🎁 Benefits

• Impact patients at scale through Blink's healthcare tech.
• Collaborative, cross-functional team culture.
• Fast-growing company with opportunities to shape operations.
• Equal opportunity employer committed to diversity.