Senior Manager, Partner Management

📋 Description

• Own the day-to-day and strategic management of BPO partnerships, serving as the primary point of
• Manage relationships and alignment with key internal stakeholders across the organization
• Play a key role in defining the long-term network strategy, including partner selection, tiering
• Review and drive execution of vendor contracts with a focus on commercial terms: pricing, payment
• Negotiate high-impact agreements and contract amendments in fast-paced, high-growth environments
• Benchmark and facilitate best practices across the partner network; analyze and monitor compliance

🎯 Requirements

• Bachelor's degree or equivalent working experience
• Experience in the healthcare industry is a plus
• 7+ years of experience as Partner Manager for Outsourced Customer Service or within a BPO
• Demonstrated expertise in BPO account management, contact center KPIs, and vendor performance
• Excellent stakeholder management and relationship-building abilities, coupled with strong written
• Skilled at negotiating high-impact agreements in fast-paced, high-growth environments

🎁 Benefits

• It is rare to have a company that both deeply impacts its customers and is able to provide its
• At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of
• We are also the fastest growing healthcare company in the country and are driving that impact
• Our business model not only helps people, but drives economics that allow us to build a
• We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional
• We are an equal opportunity employer and value diversity of all kinds.