8+ years in technical support, support engineering, or software engineering at a SaaS or developer
3+ years managing technical support engineers, including hiring and growing a team
Technically credible with senior engineers: comfortable reading code in at least a few of Python
Solid understanding of distributed systems, APIs, and how observability tools (errors, tracing
Hands-on experience running AI or automation in a support org, and a clear view of its failure modes
Track record of using support data to drive product and process changes

🎁 Benefits

Incentive compensation
Equity grants
Paid time off
Group health insurance coverage

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