Senior Mid Enterprise Customer Success Manager

📋 Description

• Manage ~20 Mid Market/Enterprise Klaviyo customers
• Strategically consult to increase email and SMS revenue
• Apply creative problem solving to meet customer goals
• Build strong relationships for executive alignment
• Communicate effectively with technical and non-technical users
• Advocate for customers and lead cross-functional solutions

🎯 Requirements

• 5+ years of account management experience with multiple stakeholders
• Excellent program management from scoping to implementation
• Trusted advisor; prioritize initiatives and leverage data
• Excellent communication skills (phone, video, email)
• Curious, eager to learn, adaptable in fast-paced env
• Experience with Salesforce, Gainsight or similar CRMs; experience with email/SMS marketing platforms and e-commerce

🎁 Benefits

• Generous benefits
• Growth and development opportunities
• Collaborative, inclusive culture
• APAC-focused learning and expansion support
• Travel up to 10% occasionally