Senior Mission Success Manager -- Navy Accounts

📋 Description

• Own post-sale success across your portfolio, serving as the primary point of contact and ensuring
• Build and maintain executive-level relationships with leaders across fleet commands, TYCOMs, and
• Maintain a deep understanding of the command hierarchy of the military branches and the needs
• Act as a trusted advisor to customer leadership, delivering best practices, guidance, and strategic
• Develop joint success plans and change management strategies with customers to drive adoption of
• Lead data-driven quarterly and executive business reviews for senior DoW stakeholders

🎯 Requirements

• Up to 30% travel
• 5+ years of experience in Customer Success, account management, or solutions engineering in a SaaS
• Proven track record owning enterprise SaaS implementations, renewals, and expansions for a
• Experience working for or with the DoW, including navigating command hierarchy and multiple levels
• Must be authorized to work in the U.S. as a U.S. citizen
• Strong communication skills and technical aptitude, with a track record of creating and delivering

🎁 Benefits

• Competitive base salary based on location and experience with significant equity upside
• Base salary range $100,000-$150,000 + variable compensation
• Subsidized health insurance, 401(k), life insurance, and a cell phone stipend