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Shape and evolve the operating model for Revenue and Services, including Professional Services to
Set the strategic roadmap for services operations and operating infrastructure, including systems
Act as the strategic partner to Professional Services leaders translating business strategy and
Partner with President, Chief Commercial Officer, Finance leaders to evaluate profitable and growth
Lead deal desk strategy for services and deal governance, including pricing frameworks, SOW
Partner in quarterly and annual planning for services capacity and revenue targets, and defend plan

15+ years experience in a high-growth and fast-paced SaaS environment; proven global leadership
Deep expertise on sales automation and CRM
Exceptional analytical skills and familiarity with Sales and Customer Success technologies (e.g.
Proven ability to dive into complex concepts, define value propositions and champion the voice of
Influence: Asserts ideas and persuades others, gaining support and commitment
Decision Making: Chooses best course of action to address business problems

Senior Operations Director

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