Senior Operations Manager, Car Finance

📋 Description

• Lead the collections and servicing team, owning performance, coaching, development and hiring
• Develop best-in-class collections approach meeting regulatory and statutory requirements
• Build an excellence-focussed, customer-centric culture within the operations function
• Build relationships with brokers and dealers to ensure underwriting and payout needs are met
• Own key commercial outcomes around servicing and collections, reporting to leadership
• Work with engineering to build an AI-native, efficient operations function

🎯 Requirements

• Significant operational leadership experience in regulated financial services
• Deep knowledge of UK consumer credit conduct requirements
• Experience running or building operations through volume growth
• Comfort using data to set priorities and evidence decisions
• Ability to adapt to AI-native and tech-enabled ways of working
• Nice-to-have: motor finance experience, LLM efficiency, Linear, Intercom, Claude

🎁 Benefits

• Bonus scheme designed to reward high performance
• Private medical insurance with Vitality, mental health support with Oliva
• Personal learning budget and 2 dedicated L&D days a year
• Monthly flexible benefits budget to spend as you choose
• 25 days holiday plus bank holidays
• 4 weeks Work From Anywhere per year