Senior Operations Manager (East)

📋 Description

• Oversee day-to-day fleet maintenance operations across the East Coast region, managing fleet
• Ensure consistent achievement of customer key performance indicators (KPIs), service-level
• Monitor fleet availability, uptime, readiness, preventive maintenance (PM), Department of
• Maintain accurate system updates, site reports, and operational data, ensuring equipment is
• Coordinate billing inquiries, monthly financial closeout activities, performance reporting, and
• Serve as the primary point of contact for customer inquiries, feedback, and escalations

🎯 Requirements

• Bachelor's degree preferred.
• At least 10 years of relevant experience managing large fleets and maintenance operations.
• Strong technical understanding of heavy-duty Class A equipment, mechanical repairs, diagnostics
• Proven experience leading operations, maintenance planning, customer service, and multi-site
• Demonstrated ability to manage operational performance against KPIs, SLAs, quality targets, safety
• Strong financial and business acumen, including experience with billing inquiries, monthly

🎁 Benefits

• Annual base salary: $120,000–$130,000, plus an annual performance-based bonus incentive.
• Weekly pay, with salaries paid every Friday.
• Access to the full benefits package within 30 days.
• Medical, dental, vision, and prescription drug coverage.
• Life insurance and disability insurance.
• 401(k) retirement plan with employer matching.