Senior Partner Services Manager

📋 Description

• Act as the Fin owner of partner-delivered services projects and the liaison who ensures that
• Onboard and certify new Service Delivery Partners on Fin's product, methodology, and delivery
• Enable partners to facilitate discovery of complex customer objectives and requirements and help
• Enable partners to execute tailored AI-first customer service strategies based on customer goals
• Work closely with our Partners to help drive success by exceeding portfolio KPIs (Partner CSAT, Fin
• Own escalation and risk communication for at-risk projects — driving intervention and solutions

🎯 Requirements

• 6+ years of work experience, with 4+ year(s) in an Implementation Manager role
• Technical Fluency: comfortable with core SaaS and AI concepts (APIs, integrations, LLM basics
• Positivity and Engagement: A genuine interest in the work you do and a positive attitude!
• Curiosity: a passion for learning, for technology, and for solving problems
• Training: the ability to make complex topics simple to understand
• Rapport Building: comfortable working with customers and consultants via video calls

🎁 Benefits

• Base salary range for candidates within the Greater Chicago Area is $139,300-$166,400
• Eligibility for corporate bonus program or sales incentive (target included in OTE) as well as
• Hybrid working policy
• Equal opportunity employer
• Support for health and wellbeing, family, time away from work, and financial future