Senior People Operations Specialist

📋 Description

• Benefits Administration: manage health, retirement, wellness, time off, and leaves.
• Respond to benefits inquiries via HR Service Desk, Jira, email, and Slack.
• Provide timely, empathetic support for enrollment changes, life events, and leaves.
• Escalate complex benefits, compliance, or employee relations issues to partners.
• Maintain benefits records and ensure accuracy across HRIS and vendor systems.
• Coordinate with vendors and stakeholders to resolve issues and data questions.
• Support open enrollment planning, system updates, testing, and data validation.
• Prepare benefits materials, FAQs, guides for employees.

🎯 Requirements

• 3-5 years in People Operations or HR; 1+ year in benefits administration.
• US benefits knowledge: health, retirement, COBRA, ACA, leaves, wellness.
• Experience with HRIS/HCM platforms.
• Experience using Jira or similar ticketing system.
• Empathetic, discreet employee support for benefits/HR questions.
• Proficiency with spreadsheets, reports, audits, data validation.
• Proactive, problem-solving mindset; eager to learn and improve processes.
• Experience in a distributed/remote-first environment.

🎁 Benefits

• Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• Wellness programs and leave of absence support.
• Paid parental leave and paid time off with holidays and sick time.
• Commuter and Parking Accounts; Lunches in the Office.
• 401(k) retirement plan; Financial Planning; Learning & Development budget.