Senior Principal Field Architect - AI Agents

📋 Description

• Bridge Twilio product vision with customer needs.
• Lead AI-native platform launch and integration with TAC and Conversations.
• Drive field insights to shape product strategy and partnerships.
• Define repeatable blueprints for mass adoption.
• Collaborate with Product, Engineering, Sales, and GTM teams.
• Travel ~20% to engage with customers and partners.

🎯 Requirements

• 10+ years engineering plus 8+ years in enterprise tech strategy or related roles.
• Cloud & AI expertise: AWS, Azure, GCP; conversational AI & ML.
• Strong ability to discuss complex architectures and AI integrations.
• Strategic thinking & leadership: develop roadmaps and cross-functional initiatives.
• Technical & business acumen: communicate with developers and executives.
• Customer focus & agility: advocate for customer-centric engineering in ambiguity.

🎁 Benefits

• Equity plan eligibility.
• Health care, 401(k), PTO, parental leave.
• Paid sick time & paid personal time off.
• Benefits vary by location.