Senior Principal Inbound Product Manager, CRM Voice AI

📋 Description

• Run one pod directly, one of the most complex customer engagements, and float across two others
• Collaborate directly with the platform voice team on voice pipeline innovation and low-latency
• Own an industry vertical, evaluate patterns, intents, and conversation flows for productization
• Turn one-off wins into repeatable assets and have customer exposure to know which abstractions hold

🎯 Requirements

• 12+ years of product management experience with recent hands-on work shipping voice AI or
• Fluency with the voice stack: ASR, TTS, streaming pipelines, latency optimization, endpointing
• Experience with telephony integration: SIP, call transfers, IVR systems, or CCaaS platforms
• Experience working directly with enterprise customers on technical deployments
• Strong opinions on what makes a voice conversation feel human
• Technical depth in LLM orchestration for real-time conversational use cases

🎁 Benefits

• Base pay of $190,900 - $334,100 plus equity and variable/incentive compensation
• Health plans including flexible spending accounts
• 401(k) Plan with company match
• ESP Program
• Matching donations
• Flexible time away plan and family leave programs