Senior Product Enablement Specialist

📋 Description

• Own complex and high-priority White Label Mobile App cases
• Handle advanced Apple and Google rejection scenarios
• Lead investigation of recurring submission, build, account, and platform issues
• Manage sensitive or escalated agency owner cases through resolution
• Identify root causes and determine whether issues require operational, product, or engineering
• Coordinate directly with Product and Engineering on high-impact issues

🎯 Requirements

• Advanced working knowledge of the Apple and Google mobile app ecosystems, including submission
• Strong understanding of Apple Developer, App Store Connect, Google Play Console, certificates
• Advanced troubleshooting of build failures, submission failures, store rejections
• Ability to investigate technical issues across multiple systems and determine root cause
• Strong understanding of APIs, JSON/configuration files, authentication/access concepts, logs, and
• Advanced Google Sheets/Excel skills and ability to build operational trackers, reporting, data

🎁 Benefits

• Remote-first global organization
• Opportunity to learn the intricacies of scaling a B2B SaaS startup
• Develop impactful products that cater to the needs of customers
• Well-funded and profitable company
• Continuous and iterative improvement environment