Senior Product Manager, AI Call Intelligence

📋 Description

• Own the end-to-end lifecycle for Litify's AI Call Intelligence products.
• Set the roadmap for call capture, transcription, and AI-generated summaries, balancing accuracy
• Define how conversational insight lands in the platform — case records, intake qualification
• Ship AI voice agents for inbound and outbound use cases.
• Own the agentic workflows those calls trigger, along with the guardrails and evaluation standards
• Build the QA and coaching experience: call scoring, topic detection, signals libraries, and manager

🎯 Requirements

• 5+ years in product management within B2B SaaS or workflow automation platforms.
• 2+ years managing AI, ML, or data-intensive products.
• Proven success leading cross-functional delivery and working directly with clients or external
• Experience shipping products built on unstructured or probabilistic data, including setting quality
• Hands-on experience with conversational or agentic AI — voice or chat agents, tool-calling and
• Experience translating business goals into technical execution.

🎁 Benefits

• Experience with Salesforce or Salesforce-native applications.
• Experience with telephony, VoIP, or contact center platforms.
• Familiarity with speech-to-text, speaker diarization, or conversation analytics tooling.
• Experience with voice agent or conversational AI frameworks and real-time speech pipelines.
• Background in legal or legal tech, fintech, or other complex operational domains.
• Familiarity with LLMs, document intelligence, or data extraction workflows.