Senior Product Manager, Customer Care – Emerging Businesses

📋 Description

• Own customer care for Lyft growth initiatives (intl exp, AVs, new lines)
• Partner with internal teams to fold care into launches
• Balance near-term launches with long-term platform foundations
• Build runbooks, guidelines, and support standards
• Define excellent support across markets, modes, partners
• Drive cross-functional execution to launch support on time

🎯 Requirements

• 5+ years in product management (launch-heavy or 0-to-1)
• Shipping in ambiguous, fast-moving, cross-functional environments
• Balance short-term delivery with long-term platform roadmap
• Willing to work East Coast hours with international/EU partners
• Bonus: expansion, marketplace, autonomous, or partnerships
• Strengths: cross-functional influence, customer obsession, structured thinking, bias to action

🎁 Benefits

• Medical, dental, and vision insurance
• Mental health benefits
• Family building benefits
• 401(k) with company match
• 18 weeks paid parental leave
• Lyft credits and Lyft Pink membership