Senior Product Manager, Customer Care – Emerging Businesses

📋 Description

• Own the customer care experience for Lyft's top growth initiatives.
• Partner with internal teams to integrate customer care into launches.
• Balance near-term launches with a repeatable customer care platform.
• Build runbooks, guidelines, and support standards for new markets.
• Define excellent support across markets, modes, and partners.
• Drive execution with product, engineering, ops, legal, and partners.

🎯 Requirements

• 5+ years in product management, with launch-heavy or 0-to-1 work.
• A track record of shipping in ambiguous, fast-moving environments with cross-functional dependencies & partners.
• Balance short-term delivery with long-term platform thinking.
• Willing to work East Coast hours with international/EU partners and teams.
• Bonus: experience with international expansion, marketplaces, or partnerships.
• Degree in Computer Science, Engineering, Math, or equivalent technical experience strongly preferred.

🎁 Benefits

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• 401(k) plan with company match to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits