Senior Product Operations Manager – LLM Automation

📋 Description

• Own the contact-centre deflection roadmap.
• Design and own the intent taxonomy and evaluation framework.
• Drive LLM agent deployment and iteration cycles.
• Navigate multilingual evaluation complexity.
• Drive cross-functional consensus under conflicting incentives.
• Build and maintain regulatory evidence packs.

🎯 Requirements

• 5+ years in product roles owning customer-operations or contact-centre automation
• Proven track record of shipping and measuring cost/deflection outcomes
• Intent taxonomy and eval design fluency
• Comfort in regulated environments (FCA, CySEC, ASIC, SCB, CMA)
• Demonstrated ability to ship LLM/AI agents to production
• Cross-functional decision closure under conflicting incentives

🎁 Benefits

• Competitive Salary
• Work-Life Harmony (#LI-Hybrid)
• Generous Time Off
• Employee Referral Program
• Comprehensive Health & Pension Benefits
• Workation Wonderland (30 extra days remote work)