Senior Product Support Engineer

📋 Description

• Diagnose, configure, troubleshoot and solve technical problems associated with Appfire Apps in the
• Gain experience in cutting-edge technologies such as SaaS, Virtual Environments, Amazon AWS
• Apply leadership skills and provide technical guidance and issue-resolution support to peer and
• Apply analytical and problem-solving skills in researching, diagnosing, troubleshooting, and
• Take ownership of customer issues and drive them to resolution from start to finish.
• Work with architects, leads, and principals on escalated, unresolved issues.

🎯 Requirements

• Strong analytical and problem-solving skills.
• Scripting, database, and systems skills.
• Excellent customer-facing and communication skills.
• Minimum 5+ years of total experience as an Application Support Engineer/Senior Support Engineer.
• 3+ years of experience working as an Application Support Engineer in a collaborative global team
• B.E/B.Tech or MCA, or comparable discipline.

🎁 Benefits

• Company equity
• 21 days paid annual leave + 10 paid public holidays + unlimited short-term paid sick leave
• Training and personal development via Appfire University
• Comprehensive group health insurance for family including dependent parents, parental protection
• Telehealth services
• Work-from-home allowance of up to INR 12,000 per year