Zscaler

5,001-10,000 employees
201 jobs posted

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Senior Product Support Engineer

Added

8 days ago

Location

🇯🇵 Tokyo

Type

Full time

Salary

Salary not provided

Related skills

http windows tcp/ip dns ldap

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Provide phone and email consultation to independently debug complex security and network problems
Partner with Engineering to assist customers with testing or troubleshooting efforts
Reproduce customer issues to verify problems and provide feedback to the Engineering and Operations

🎯 Requirements

Foundational understanding of AI/ML technologies and experience leveraging, securing, or
4+ years of experience in technical support or a related technical field
University degree in IT, Computer Science, or a related field
In-depth understanding of enterprise networks and infrastructure, TCP/IP, including reading packet
Experience with Internet protocols including HTTP and its proxies, SMTP, DNS, LDAP, and FTP
Experience with open source system administration (Windows, Linux, FreeBSD) and the proficiency to

🎁 Benefits

Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more

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