Senior Program Manager

📋 Description

• Own the IEM program of work and its supporting materials, maintaining a clear roadmap of outcomes
• Partner with IEM leaders and sponsors to identify and prioritize strategic focus areas, assess
• Turn ambiguous needs into scoped, measurable work. Clarify outcomes, sequence milestones, establish
• Drive delivery across Technical Services, Engineering, Product, Customer Success, Sales, and
• Establish and run planning, program-review, and risk-review cadences. Keep backlogs and program
• Connect IEM program works with the Customer Organization’s wider PMO, aligning planning

🎯 Requirements

• 7–10 years of progressive program or project management experience, with a track record of growing
• Significant experience leading complex, cross-functional programs in a global enterprise or
• Demonstrated experience with incident response, major-incident management, customer escalations
• A track record of building or improving operational programs - not only tracking projects -
• Strong project and program-management fundamentals, including program prioritization, scope and
• Experience establishing useful operating cadences and decision-ready reporting, and working with

🎁 Benefits

• Employee affinity groups
• Fertility assistance
• Generous parental leave policy
• Commitment to diversity and equal opportunity
• Accommodations for individuals with disabilities