Senior Retention Specialist, CRM

📋 Description

• Build and QA flows, automations, and campaigns for client's program
• Implement segmentation and audience logic
• Own technical setup and health of client's ESP instance
• Monitor channel performance and deliverability
• Troubleshoot and document fixes
• QA every build end to end before launch

🎯 Requirements

• 3-5+ years of hands-on lifecycle, CRM, or email marketing execution with deep expertise in
• Experienced in building complex event-triggered journeys from scratch
• Fluent in advanced segmentation and dynamic content
• Built lead capture, welcome series, and subscription activation journeys
• Implemented loyalty, rewards, and win-back programs
• Owns deliverability including SPF, DKIM, DMARC, BIMI, and list hygiene

🎁 Benefits

• Unlimited PTO + US holidays
• Remote-First Culture
• Health & Wellness: medical, dental, vision
• 401(k) program with company match and profit-sharing
• Flexible parental leave
• Growth opportunities