Senior Risk Program Manager - Fraud & Disputes Enablement

📋 Description

• Translate regulatory expectations of a chartered bank (Reg E, card network rules, standards) into
• Build Bank Charter Readiness programs from zero to one: define scope, milestones, dependencies
• Keep teams audit-ready daily with current SOPs, traceable decisions, defensible evidence, and clean
• Coordinate responses to regulator, auditor, and partner-bank inquiries with Compliance, Legal, and
• Own the cadence and content of Operational Quality Reviews and Monthly CORs Reviews for Fraud and
• Define and track ops health measures and team goals including OKRs

🎯 Requirements

• 5+ years of program management experience in risk, compliance, fraud, disputes, or operations at a
• Banking experience with working knowledge of regulated institution operations; direct experience
• Record of building programs from zero to one, from ambiguous problem to measurable result
• 2+ years of experience governing BPO or outsourced operations, focusing on SLAs
• Strong understanding of risk operational processes in Fraud and/or Disputes (e.g., case handling
• Comfort with data: define metrics, build/interpret dashboards, explain numbers

🎁 Benefits

• Total rewards package includes base salary, equity (stock options/RSUs), and benefits