Senior Risk Tools & Automation Lead

📋 Description

• Own and continuously improve the end-to-end experience of risk and fraud investigation teams
• Observe agent workflows, identify operational challenges, and measure inefficiencies related to
• Establish structured feedback channels, including surveys, office hours, agent networks, and
• Collaborate with Training, Quality, and Workforce Management teams to ensure new tools are
• Translate operational needs into clear business requirements, user stories, and acceptance criteria.
• Own the operational risk tooling roadmap and backlog, prioritizing improvements according to

🎯 Requirements

• Bachelor's degree required; a Master's degree is preferred.
• At least 10 years of experience in operations, program management, or product management, including
• Demonstrated experience developing business requirements, user stories, and acceptance criteria
• Familiarity with user experience research and design methodologies, including discovery interviews
• Proven ability to identify, implement, and scale automation or operational efficiency initiatives
• Experience partnering with Engineering, Platform, and Data Science teams, as well as non-technical

🎁 Benefits

• Competitive Compensation: Annual base salary ranging from ₹3,780,000 to ₹5,400,000 INR, inclusive
• Performance Incentives: Potential eligibility for additional bonuses and incentive programs.
• Equity Opportunities: Eligibility for one or more company equity programs, depending on applicable
• Travel Benefits: Employee Travel Credits.
• Additional Benefits: Access to employee benefits and support programs, subject to employment
• Flexible Work Environment: Remote working opportunity based in India.