Senior Scaled Customer Education Specialist

📋 Description

• Build, deliver, and facilitate scalable one-to-many and cohort-based customer education programs
• Design innovative learning experiences that combine digital and physical assets with live sessions
• Create, maintain, and adapt training materials, presentations, job aids, video tutorials, and other
• Leverage AI tools, community platforms, webinar technologies, and other internal or external
• Develop strong product expertise and confidently address a broad range of customer questions during
• Own live-session logistics, including registration, delivery, Q&A facilitation, polling, and

🎯 Requirements

• 3–4 years of experience in teaching, training, customer education, or a related field, including at
• Proven experience delivering large-scale training programs, live webinars, or virtual
• Excellent communication, presentation, facilitation, and interpersonal skills, with the ability to
• Experience developing digital learning assets such as video tutorials, job aids, presentation
• Working knowledge of instructional design principles, including defining learning objectives and
• Strong ability to independently learn new products and technologies and translate complex

🎁 Benefits

• Annual base salary of $80,622.50–$121,950 USD, with actual compensation varying based on location
• Performance-based bonus or variable compensation and equity eligibility for applicable roles.
• Flexible, employee-led remote working model.
• Professional development stipend to support continued learning and career growth.
• Comprehensive health benefits and parental leave programs.
• Support for long-term professional and personal well-being.