Senior Service Delivery Manager

📋 Description

• Establish strong relationship with both the client and internal stakeholders, providing a point of
• Be accountable for Client Service Reviews, ensuring service actions are completed promptly and that
• Ensure client roadmap and requirements are understood and effectively communicated; Issue change
• Work with project delivery / service acceptance concerning new products and services being deployed
• Ensure that the associated commercial processes for contract management, including business change
• Ensure all escalations are valid / justified and that the correct channels have been followed

🎯 Requirements

• 6+ years of experience in a similar, client-facing role in a global / regional function.
• ITIL certification and good knowledge of ITSM processes operated within Service Delivery Management
• Ability to handle conflict, undertake negotiations, manage resolution, and lead others.
• Understanding of service strategy and ability to apply this to the needs of Clients.
• Understanding of escalation model, including when and how to escalate appropriately, and ability to

🎁 Benefits

• Personal Development - career pathway for professional growth supported by learning and development
• Work environment - excellent work conditions with friendly environment, recognized team spirit, and
• Social benefit package including life insurance, food vouchers, additional health insurance
• Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid
• Opportunity for Flexible working hours and Home Office.