Senior Solution Manager, Customer Journey

📋 Description

• Accelerate GTM Product Readiness: Own and execute the end-to-end readiness plan that transitions
• Build Scalable Business & Service Workflows: Design and optimize customer lifecycle processes
• Enable Field Execution: Develop practical sales and delivery assets—including deal qualification
• Drive Cross-Functional Alignment & Execution: Manage multi-team project plans, track readiness
• Influence Product Strategy: Establish feedback loops to gather customer and field insights

🎯 Requirements

• Enterprise SaaS GTM Experience: 15+ years of extensive background in GTM operations, business
• Proven Cross-Functional Program Leadership: Demonstrated track record of managing complex launch
• End-to-End Process Mapping: Proven ability to map and optimize complex workflows across
• Field & Sales Asset Development: Hands-on experience creating scoping tools, SOW templates
• Tool & Framework Familiarity: Background with enterprise frameworks and platforms such as
• Domain Knowledge (Bonus): Experience with experience management (CX), research technology, or

🎁 Benefits

• Global Wellness & Flexibility: Competitive time-off policies, flexible working arrangements
• Comprehensive Health & Retirement: Industry-leading health coverage options and generous
• Community & Inclusion: Active Employee Resource Groups (ERGs) and dedicated team-building