Senior Solutions Architect Operations Manager

📋 Description

• Own the SA operational toolkit and business requirements for systems, workflows, processes
• Manage operational support requests for tooling, access, assignments, and data issues, including
• Improve the processes and system workflows for requesting, assigning, and tracking SA engagements.
• Document and operationalize the SA engagement model and cadences agreed with SA leadership and
• Own SA reporting requirements and data quality standards. Partner with Revenue Analytics to provide
• Support SA leaders with coverage and capacity planning, business reviews, and operating rhythms

🎯 Requirements

• Relevant experience in Solutions Architect, Sales, Revenue, or Customer Experience Operations.
• Understanding of technical sales, pre-sales, and post-sales, SA engagement models, technical
• Hands-on experience with Salesforce or comparable customer relationship management (CRM) tools
• Structured problem-solving skills: turn ambiguous issues into clear workstreams, own delivery, and
• Strong quantitative skills and proficiency in Excel or Google Sheets for capacity, coverage
• Strong hands-on experience with artificial intelligence (AI)-native tools to support custom reports

🎁 Benefits

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave