Senior Strategic Account Manager

📋 Description

• Manages the most complex accounts in the portfolio ($3M or higher combined ARR) with full
• Serves as the escalation point for the most sensitive situations before they reach leadership
• Creates reusable vertical playbooks, assessment instruments, and engagement frameworks that codify
• Owns renewal and expansion strategy for the highest-ARR accounts; builds value-led commercial plays
• Participates actively in hiring and interview processes as the calibration voice on candidate

🎯 Requirements

• Expert-level understanding of multi-product, multi-region deployments of communications
• Independently builds and sustains trusted advisory relationships with the most senior compliance
• Defines the engagement standard across QBRs, escalation management, account planning, hygiene, and
• Serves as the deployment resource for complex or commercially significant account situations
• Presents Behavox's customer success and product vision to external audiences at industry events and

🎁 Benefits

• A truly global mission with a passionate community in locations all over the world
• Huge impact and learning potential as our aspirations require bold innovation
• Highly competitive compensation
• Benefits include fully covered health coverage for employee and family
• Generous time-off policy and flexible work schedule