Senior Strategic Customer Success Manager

📋 Description

• Own onboarding and rollout plans for new customers; coordinate with Sales and Solutions for a
• Remove barriers to adoption so customers achieve their desired outcomes expediently.
• Engage with customers to understand goals, challenges, and use cases, and provide tailored guidance
• Own the account's technical success plan: translate customer goals and deployment context into
• Guide customer admins and platform teams on deployment readiness, configuration best practices, and
• Identify expansion opportunities within existing accounts, and partner with Sales on upsell and

🎯 Requirements

• 5+ years in customer success or a technical customer-facing role, with experience independently
• Practical knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform
• Experience guiding customer onboarding and deployments in SaaS or self-hosted environments. Able to
• Hands-on experience with Salesforce and other industry-standard CS platforms.
• History of building strong relationships across executive, business, and technical stakeholders.
• Consistent internal advocacy for customers and ability to provide actionable feedback for Product

🎁 Benefits

• $139K - $201K base salary
• Offers Equity
• Offers Commission
• Commission
• Equity