Senior Strategy & Ops Lead, Post-Sale Product Adoption

📋 Description

• Proactively build the process for embedding every new product into existing post-sale workflows as
• Partner with Product/R&D early in the launch cycle so adoption is designed for up front, not
• Review adoption data on an ongoing basis to identify where, and why, customers aren't adopting new
• Develop strategies to close identified adoption gaps, and personally execute against those
• Run a standing cross-functional cadence with Scaled Implementation & Success, Enterprise
• Influence and coordinate action across the five post-sale teams above, none of which report into

🎯 Requirements

• 8+ years of experience in an internal-facing role (Strategy & Operations, Business Operations
• Strong understanding of post-sale, customer-facing functions (implementation, customer success
• Demonstrated ability to work autonomously and execute personally. This is not a pure coordination
• Comfort operating with data — able to define metrics, build or work with dashboards, and use
• Strong written and verbal communication skills, including the ability to read out results and
• Experience at Samsara, or in a similarly matrixed, fast-moving organization, is a plus.

🎁 Benefits

• Above-market total compensation through a combination of base salary, performance-based
• Flexible, employee-led remote model
• Professional development stipend
• Comprehensive health and parental leave plans