Senior Support Engineer

📋 Description

• Provide timely, accurate, and empathetic technical assistance through email, chat, phone, and other
• Independently investigate complex technical issues by analyzing application logs, API responses
• Manage technical cases from initial assessment through investigation, customer communication
• Escalate complex or unresolved issues to engineering and other relevant teams with comprehensive
• Investigate REST API behavior, HTTP methods and status codes, request and response payloads
• Use SQL queries, joins, filtering, and relational database information to identify inconsistencies

🎯 Requirements

• A bachelor's degree in Computer Science, Engineering, Information Technology, or a related field
• 7–10 years of experience in technical customer support, application support, production support
• Strong analytical and diagnostic skills, with the ability to investigate complex issues
• Good understanding of web applications, application architecture, HTTP/HTTPS, networking
• Practical knowledge of relational databases and SQL, including the ability to write queries
• Good understanding of REST APIs and API troubleshooting, including HTTP methods and status codes

🎁 Benefits

• Competitive compensation: Competitive salary, with the specific salary range not disclosed in the
• Benefits package: Exceptional employee benefits, with individual benefits and coverage details to
• Remote work flexibility: Remote-first and hybrid-friendly work environment
• Professional development: Opportunities to expand technical expertise, strengthen troubleshooting
• Collaborative culture: Work with experienced professionals across engineering, product, and
• Meaningful impact: Help improve the reliability of online assessment solutions and support secure