Senior Support Engineer (ReSharper)

📋 Description

• Investigate and resolve complex technical issues submitted by users worldwide.
• Reproduce edge-case user scenarios and submit clear, detailed bug reports to product teams.
• Collaborate directly with developers and QA engineers to share product feedback and drive fixes.
• Create knowledge base articles, troubleshooting guides, and issues to our bug tracker to help users
• Guide users to adopt new technologies, including generative AI tools within the development

🎯 Requirements

• Proficiency with the .NET technology stack, Microsoft Visual Studio, and Visual Studio Code.
• Ability to read, write, and debug C# applications effectively.
• Practical experience investigating, troubleshooting, and supporting commercial software
• Understanding of generative AI applications within software development workflows.
• Fluency in English with strong written and verbal communication skills.
• Experience with CRM systems, bug-tracking tools, or support frameworks (Knowledge Centered

🎁 Benefits

• Strong base salary.
• Flexible work location.
• Remote work. Spend up to 30 days per year working remotely from abroad.
• Extra time off.
• Medical insurance allowance.
• Learning and development opportunities.