Senior Support Engineer - Tier 3

📋 Description

• Own complex technical challenges as the senior technical expert and escalation point for
• Drive end-to-end resolution of assigned cases from investigation through resolution within SLAs
• Bridge support and engineering by collaborating with customers, Product Management, R&D, and
• Shape smarter support solutions as a subject matter expert, partnering with Product Development to
• Elevate the team through mentorship, knowledge sharing, and technical guidance
• Support business-critical operations by participating in an on-call rotation for high-severity

🎯 Requirements

• 3+ years of experience as a Tier 3/4 Support Engineer for SaaS products or equivalent external
• Bachelor's degree in a technical field such as Information Technology, Computer Science
• Experience communicating with enterprise customers via calls and emails, including managing
• Strong knowledge of web technologies and protocols with ability to troubleshoot diverse backend
• Experience reading code (e.g., JavaScript/HTML) and expertise in debugging and writing SQL or
• Experience with SaaS/Cloud infrastructure, network and web protocols, security and authorization

🎁 Benefits

• Inclusive workplace and Equal Opportunity Employer
• Reasonable adjustments for applicants with disabilities
• Remote-friendly workplace recognition
• Celebration of diversity and empowerment
• Growth opportunities