Senior Support Specialist, Premium

📋 Description

• Deliver bespoke, high-quality customer support for high-end guests and Hosts
• Take complete ownership of complex and high-stakes cases, ensuring final resolution or settlement
• Combine efficiency with personalized service, handling high case volumes without compromising
• Proactively enhance customer experience by anticipating needs and offering relevant solutions
• Contribute to continuous improvement by sharing insights and supporting team's operational success
• Build trust with internal and external stakeholders through effective relationship management

🎯 Requirements

• 7+ years of relevant experience in multicultural customer service teams, preferably in hospitality
• Experience in roles involving calls and customer/client contacts, ideally with high-profile
• Graduate degree or above
• Prior experience using phone, messaging, or live chat to interact with users/customers
• Experience engaging with executive-level stakeholders to resolve conflicts
• Ability to work weekends, public holidays, and evening shifts

🎁 Benefits

• Bonus or incentives
• Equity programs
• Employee Travel Credits